Refund & Cancellation Policy
Effective Date: 01 July 2026
Thank you for choosing Kwetha Operations. We are committed to providing a transparent, fair, and reliable booking experience for all our events and services.
Please read this Refund & Cancellation Policy carefully before purchasing tickets or booking any event or service. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy.
1. Ticket Purchases
All ticket purchases made through the Kwetha Operations website or any authorized sales channel are subject to this Refund & Cancellation Policy.
Tickets are only valid upon successful payment and confirmation. Electronic tickets must be presented at the event for admission.
2. Customer Cancellations
If you wish to cancel your booking, the following refund terms apply unless otherwise stated for a specific event:
- More than 14 days before the event or service: Eligible for a full refund, less any non-refundable payment processing fees.
- 7–14 days before the event or service: Eligible for a 50% refund.
- Less than 7 days before the event or service: No refund will be issued.
- Failure to attend (No-Show): No refund, credit, or transfer will be provided.
All cancellation requests must be submitted in writing before the applicable deadline.
3. Event or Service Cancellation by Kwetha Operations
If Kwetha Operations cancels an event or service, customers will be offered one of the following options:
- A full refund to the original payment method.
- Transfer of the ticket to the rescheduled event, where applicable.
- A credit voucher for a future event, if preferred by the customer.
- Approved refunds will normally be processed within 7–14 business days after confirmation.
Kwetha Operations is not responsible for additional expenses incurred by attendees, including travel, accommodation, meals, parking, or any other personal costs.
4. Event Rescheduling
If an event or service is postponed or rescheduled:
- Existing tickets will automatically remain valid for the new date.
- Customers who are unable to attend the new date may request a refund within 7 days of the rescheduling announcement.
5. Refund Processing
Approved refunds will be made to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider.
Payment processing fees charged by third-party payment providers may not be refundable.
6. Ticket Transfers
Unless otherwise stated for a specific event, tickets may be transferred to another person by contacting Kwetha Operations at least 48 hours before the event.
The replacement attendee may be required to present valid identification upon entry.
7. Non-Refundable Circumstances
Refunds will not be granted for:
- Failure to attend the event.
- Late arrival after admission has closed.
- Change of personal circumstances or plans.
- Incorrect booking information provided by the customer.
- Weather conditions where the event proceeds as scheduled.
- Removal from an event or denial of entry due to violation of event rules, venue rules, or unlawful behavior.
8. Duplicate, Fraudulent or Unauthorised Purchases
Kwetha Operations reserves the right to cancel tickets obtained through fraud, unauthorized resale, chargebacks, misuse of the booking system, or any unlawful activity.
Such tickets may be cancelled without refund, and entry may be refused.
9. Requesting a Refund
To request a refund, please contact Kwetha Operations and provide the following:
- Full name
- Booking reference number
- Email address used for the booking
- Reason for the refund request
Refund requests must be submitted within the applicable cancellation period.
10. Payment Disputes
If you experience any payment or booking concerns, we encourage you to contact Kwetha Operations before initiating a chargeback or payment dispute with your bank or payment provider.
We are committed to resolving all disputes fairly, promptly, and in good faith.
11. Force Majeure
Kwetha Operations shall not be liable for cancellations, postponements, delays, or changes resulting from circumstances beyond our reasonable control, including but not limited to the following:
- Natural disasters
- Severe weather
- Government regulations
- Public health emergencies or pandemics
- Civil unrest
- Labour disputes
- Power failures
- Venue closures
- Any other unforeseen events
Where reasonably possible, Kwetha Operations will offer a rescheduled event, credit voucher, or refund in accordance with applicable law and the specific circumstances.
12. Consumer Rights
Nothing in this policy excludes, limits, or waives any rights that customers may have under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.
Where applicable law provides greater protection than this policy, the law shall prevail.
13. Contact Us
For refund requests or questions regarding your booking, please contact:
Kwetha Operations
Email: info@kwethaoperations.com
Phone: +27 81 305 2517
Website: https://www.kwethaoperations.com
Business Hours: Monday to Friday, 09:00–17:00 (SAST)
Acceptance of this Policy
By purchasing a ticket or booking a service through Kwetha Operations, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
Kwetha Operations reserves the right to amend this policy from time to time. Any updates will be published on our website and will apply to future purchases from the date of publication.
