Terms and Conditions
Effective Date: 24 June 2026
Welcome to Kwetha Operations. By accessing this website, booking services, purchasing products, attending events, or engaging with Kwetha Operations, you agree to these Terms and Conditions.
If you do not agree with these terms, please refrain from using this website or our services.
1. About Us
Kwetha Operations is a South African creative and cultural enterprise founded by Lilitha Ntsundwani, providing services including:
- Master of Ceremonies services
- Motivational and keynote speaking
- Poetry performances
- Voice-over services
- Event hosting
- Media production services
- Workshops and cultural engagements
- Book sales and merchandise
- Public appearances and collaborations
2. Bookings and Enquiries
Submitting an enquiry through this website does not constitute a confirmed booking.
A booking is only confirmed when:
- Availability has been confirmed
- The scope of work has been agreed upon
- A written quotation or agreement has been accepted
- Any required deposit has been paid
Kwetha Operations reserves the right to decline bookings that conflict with existing commitments, values, or operational limitations.
3. Fees and Payments
Service fees are quoted individually depending on:
- Event type
- Location
- Duration
- Audience size
- Travel requirements
- Preparation requirements
- Production requirements
Unless otherwise agreed in writing:
- Deposits may be required to secure bookings
- Outstanding balances must be paid before the event date
- Late payments may result in cancellation or withholding of services
4. Cancellations and Postponements
Cancellation terms may be specified within individual service agreements.
Where no separate agreement exists:
- Cancellations more than 30 days before the event may qualify for a partial refund
- Cancellations within 30 days of the event may result in forfeiture of deposits
- Postponements are subject to availability
Kwetha Operations reserves the right to cancel or reschedule services due to circumstances beyond reasonable control.
5. Event Changes
Clients must notify Kwetha Operations of any significant changes, including:
- Venue changes
- Date changes
- Program changes
- Audience changes
- Additional requirements
Substantial changes may result in revised fees.
6. Travel and Accommodation
Where services require travel outside the agreed area, additional costs may apply, including:
- Transportation
- Accommodation
- Meals
- Parking
- Other travel-related expenses
These costs will be discussed and agreed upon before the event.
7. Intellectual Property
All content on this website, including text, poetry, articles, images, videos, audio recordings, logos, branding, publications, and other materials, remains the intellectual property of Kwetha Operations or its respective owners.
No material may be reproduced, distributed, published, or used without prior written permission.
8. Books, Merchandise and Products
Physical products, books, and merchandise are subject to availability.
Prices may change without notice.
Damaged or defective products must be reported within seven days of delivery.
Shipping timelines are estimates and may vary.
9. Media and Recordings
Events may be photographed, recorded, or documented for promotional purposes.
Clients wishing to restrict photography or recordings must communicate this in writing before the event.
Kwetha Operations may use approved media content for marketing, portfolio, and promotional purposes unless otherwise agreed.
10. Website Content
The information provided on this website is for general information purposes only.
While every effort is made to keep information accurate and up to date, Kwetha Operations makes no warranties regarding:
- Accuracy
- Completeness
- Availability
- Reliability
Website content may be updated without notice.
11. Third-Party Links
This website may contain links to external websites.
Kwetha Operations is not responsible for the content, privacy practices, or policies of third-party websites.
Users access external websites at their own risk.
12. Limitation of Liability
Kwetha Operations shall not be liable for:
- Indirect losses
- Consequential damages
- Business interruption
- Loss of profits
- Delays caused by circumstances beyond reasonable control
Liability is limited to the value of the specific service agreement where permitted by law.
13. Force Majeure
Kwetha Operations shall not be held responsible for delays, cancellations, or inability to perform services caused by:
- Natural disasters
- Severe weather
- Illness
- Government restrictions
- Power outages
- Transport disruptions
- Acts beyond reasonable control
Both parties will work in good faith to reschedule where possible.
14. Privacy
Information submitted through this website may include:
- Names
- Email addresses
- Telephone numbers
- Event details
Information is used solely for communication, bookings, and service delivery.
Personal information is handled in accordance with applicable South African privacy legislation.
15. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these terms shall be subject to the jurisdiction of South African courts.
16. Contact Information
Kwetha Operations
Email: bookings@kwethaoperations.com
For all enquiries, bookings, and legal correspondence, please contact us through the website or official communication channels.
By using this website and engaging with Kwetha Operations, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
